Deger pipes problem

I have a Deger electronic bagpipe which I really enjoy, but now find I can't achieve the upper register or 'overblow' range. I've consulted the user manual and have carefully cleaned the sensors, to no avail, and as a last resort, reset the instrument to Factory Settings, again to no avail. I emailed the manufacturer in Germany but, after four weeks, have had no response or acknowledgement. Has anyone any ideas/suggestions? I really love the pipe, but can't afford to replace it. Help!

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